Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CULLB510C Mapping and Delivery Guide
Develop and maintain community_stakeholder relationships
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CULLB510C - Develop and maintain community_stakeholder relationships |
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Description | This unit describes the performance outcomes, skills and knowledge required to develop and maintain community/stakeholder relationships. The unit focuses on the need for regular and ongoing consultation to maintain the quality of service provision.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying Employability Skills requirements. | ||
Learning Outcomes and Application | This unit applies to individuals working in any industry or community context where there is a need for a pro-active approach to establishing and building networks and relationships between the organisation and its stakeholders.This role requires the application of highly developed communication and planning skills and is therefore undertaken by individuals working autonomously, often with managerial responsibility. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Public Programs |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Plan approach to stakeholder consultation | ||||||||
Element: In consultation with colleagues, review and assess current and potential stakeholders to determine needs, interests, priorities and relevant trends | ||||||||
Element: Identify key stakeholders, their representatives and means to establish and maintain links | ||||||||
Element: Make provision for current relevant information on stakeholders to be gathered and maintained | ||||||||
Element: Ensure plans to establish and maintain stakeholder links reflect awareness of relevant internal and external factors | ||||||||
Element: Take account of cultural considerations in planning stakeholder consultations | ||||||||
Element: Establish and maintain stakeholder relationships | ||||||||
Element: Use a range of formal and informal strategies to facilitate relationships between stakeholder/s and the organisation | ||||||||
Element: Identify and assess strategies for formal links between the organisation and key stakeholder/s, and implement selected mechanisms | ||||||||
Element: In consultation with colleagues, monitor and evaluate mechanisms and take appropriate action to continuously improve them | ||||||||
Element: Determine the purpose and parameters of specific consultations and inform participants clearly | ||||||||
Element: Ensure information from stakeholder consultations is integrated into organisational planning and made available to relevant colleagues in a timely way | ||||||||
Element: Ensure communication with stakeholder/s takes into account the nature of the group/s and prior and potential relationships | ||||||||
Element: Develop stakeholder networks | ||||||||
Element: Identify, establish and use formal and informal networks as a communication channel | ||||||||
Element: Share expertise, information and resources with networks when appropriate to strengthen links | ||||||||
Element: Represent the organisation to the community | ||||||||
Element: Communicate the organisation's role accurately and confidently in a way which the audience understands and which maintains stakeholder awareness | ||||||||
Element: Promote the organisation consistently to external bodies which affect its role, funding and operations | ||||||||
Element: Identify and use opportunities for promotion constructively |